Updated Opening Hours: Telephone Only – 01233 625360
It is with a heavy heart that as of today (24/03/2020) we have taken the difficult decision to close and suspend all routine sight tests and routine eye examinations with immediate effect. This is something which in over 100 years of service we never imagined having to consider. However the wellbeing and safety of our patients, staff and their families is of paramount importance during these challenging times and we thank you in advance for your understanding.
As advised by the College of Optometrists, we will continue to offer essential and emergency advice and have implemented a telephone service to triage patients who require this until we can return to normal again.
For those patients who currently have spectacle orders placed with us, we are doing all we can to get these back to you as soon as possible although we are experiencing indeterminate delays with some of our suppliers. We will contact you as normal once spectacles have been received and provide you with up-to-date details on your options for collection or delivery.
For our contact lens patients, we will continue wherever possible to dispatch contact lenses as normal but please be aware that we may encounter some delays. If you would like to check on the status of your order or you require a new shipment then please contact us as usual.
We have also launched our online shop to help our existing patients maintain their eye care regimes during this time. You can use this to order your supplies and have them conveniently delivered to your door. This system is active now and can be found at www.brownbills.com/stockroom
If you have an appointment booked with us then you will receive a phone call or letter in due course to help rearrange this for a future date. Please bear with us whilst our team cope with this mammoth task.
Above all, please stay safe and follow the guidance issued by the government to STAY AT HOME – SAVE LIVES and we look forward to welcoming you all back as soon as it’s safe to do so.
Huw, Helen, Naomi, Emma, Michelle, Sarah, Alan, Jack, Emily, Jo, Jess.